Information

Terms and Conditions

  1. The e-voucher Card is not a cheque guarantee, credit or charge card.
  2. E-vouchers are valid for one calendar year from the date of purchase.
  3. E-vouchers may only be redeemed at eurostar.com.
  4. E-vouchers may be redeemed against any train, hotel, Train + Hotel or travel insurance booking of any value.
  5. For train-only and travel insurance bookings, customers can use more than one e-voucher per transaction.
  6. For Train + Hotel packages and hotel bookings, only one e-voucher can be used per transaction and it cannot be used in conjunction with any other promotional code.
  7. Any balance left on an e-voucher on the expiry date will not be reimbursed to the customer.
  8. E-vouchers are non-refundable and non-exchangeable. Voucher Express reserves the right to cancel an e-voucher in the event that it becomes aware of a contravention of this term.
  9. E-vouchers cannot be returned or refunded, except in accordance with your legal rights.
  10. Please protect an e-voucher and treat it as cash. Voucher Express and Eurostar cannot be held liable for e-vouchers which, once activated, are subsequently lost or stolen.
  11. Eurostar reserves the right to refuse to accept an e-voucher which it deems to have been tampered with, duplicated or which otherwise is suspected to be affected by fraud.
  12. Voucher Express and Eurostar reserve the right to change any of these terms and conditions from time to time without notice and to take appropriate action including cancellation of the e-voucher if necessary (e.g. to change or stop selling e-vouchers).
  13. Sales of Eurostar e-vouchers are made, managed and fulfilled by Voucher Express, a trading name of Hemingways Marketing Services Ltd, Metcalfe House, 23H Kirkgate, Ripon, HG4 1PB; established 1947 and registered in England under company registration number: 453174. VAT registration number: 169725424. Voucher Express is the seller of the e-vouchers.
  14. E-vouchers ordered through this site will be sent by Voucher Express to the email address you enter. 
  15. Voucher Express is not directly linked to Eurostar and can take no responsibility for products and services offered by Eurostar. For the same reason, Eurostar shall not be responsible for services offered by Voucher Express and its associated companies, including without limitation the collection and management of your credit card data and personal information which is collected, processed and managed by Voucher Express.
  16. Please check your e-voucher order confirmation as soon as you receive it and report any problems immediately.
  17. Payment must be cleared before we can send your e-voucher. Payment is taken automatically at the time of purchase and will show as 'Voucher Express' on your credit/debit card statement.
  18. We reserve the right to decline any order without providing explanation. 
  19. The re-sale of e-vouchers sold via this website is strictly prohibited.
  20. Your use of this website is governed by these Terms and Conditions and construed and enforced in accordance with the law of England and Wales. Disputes arising from your use of this website and the services we provide are subject to the non-exclusive jurisdiction of the English courts.
  21. Voucher Express cannot be held responsible for failure to meet its service obligations when any failure is brought about due to some cause totally beyond its reasonable control, for instance disruption to computer and IT infrastructure.
  22. Breach of these conditions will entitle Voucher Express to seek the appropriate legal remedy available for injunction, damages or otherwise.