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Terms & Conditions

Terms and Conditions

  1. The Gift Voucher is not a cheque guarantee, credit or charge card.
  2. Gift Vouchers are valid for one calendar year from the date of purchase.
  3. Gift Vouchers may only be redeemed at eurostar.com.
  4. Gift Vouchers may be redeemed against any train, hotel, Train + Hotel or travel insurance booking of any value.
  5. Any balance left on a Gift Voucher on the expiry date will not be reimbursed to the customer.
  6. Gift Vouchers are non-refundable and non-exchangeable. Voucher Express reserves the right to cancel a Gift Voucher in the event that it becomes aware of a contravention of this term.
  7. Gift Vouchers cannot be returned or refunded, except in accordance with your legal rights.
  8. Please protect a Gift Voucher and treat it as cash. Voucher Express and Eurostar cannot be held liable for Gift Vouchers which, once activated, are subsequently lost or stolen.
  9. Eurostar reserves the right to refuse to accept a Gift Voucher which it deems to have been tampered with, duplicated or which otherwise is suspected to be affected by fraud.
  10. Voucher Express and Eurostar reserve the right to change any of these terms and conditions from time to time without notice and to take appropriate action including cancellation of the Gift Voucher if necessary (e.g. to change or stop selling Gift Vouchers).
  11. Sales of Eurostar Gift Vouchers are made, managed and fulfilled by Voucher Express, a trading name of Hemingways Marketing Services Ltd, Metcalfe House, 23H Kirkgate, Ripon, HG4 1PB; established 1947 and registered in England under company registration number: 453174. VAT registration number: 169725424. Voucher Express is the seller of the Gift Vouchers.
  12. Gift Vouchers ordered through this site will be sent by Voucher Express to the email address you enter. 
  13. Voucher Express is not directly linked to Eurostar and can take no responsibility for products and services offered by Eurostar. For the same reason, Eurostar shall not be responsible for services offered by Voucher Express and its associated companies, including without limitation the collection and management of your credit card data and personal information which is collected, processed and managed by Voucher Express.
  14. Please check your Gift Voucher order confirmation as soon as you receive it and report any problems immediately.
  15. Payment must be cleared before we can send your Gift Voucher. Payment is taken automatically at the time of purchase and will show as 'Voucher Express' on your credit/debit card statement.
  16. We reserve the right to decline any order without providing explanation. 
  17. The re-sale of Gift Vouchers sold via this website is strictly prohibited.
  18. Your use of this website is governed by these Terms and Conditions and construed and enforced in accordance with the law of England and Wales. Disputes arising from your use of this website and the services we provide are subject to the non-exclusive jurisdiction of the English courts.
  19. Voucher Express cannot be held responsible for failure to meet its service obligations when any failure is brought about due to some cause totally beyond its reasonable control, for instance disruption to computer and IT infrastructure.
  20. Breach of these conditions will entitle Voucher Express to seek the appropriate legal remedy available for injunction, damages or otherwise.

Voucher Express manage this Gift Card website on behalf of Eurostar

Accessibility Statement

Voucher Express is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are continually working to enhance the usability and accessibility of our website to ensure an inclusive experience for all users.

Measures to Support Accessibility

We are committed to improving the accessibility of this Gift Card website and understand that accessibility is a journey of continuous improvement. While we are not yet fully compliant with all accessibility standards, we are actively working towards a more inclusive experience for all users. Our current approach includes:

  • Reviewing how accessibility can be better integrated into our future design and development processes.
  • Identifying opportunities to perform accessibility evaluations and audits on key user journeys.
  • Exploring accessibility training options for relevant team members.
  • Welcoming user feedback to help us identify and prioritise accessibility improvements.

Conformance Status

The Gift Card website aims to conform to Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. We strive to meet or exceed these guidelines to ensure that our digital platforms are perceivable, operable, understandable, and robust for all users.

Accessibility Features

The website includes the following features to support accessibility:

  • Keyboard navigation support.
  • Sufficient contrast between text and background.
  • Alternative text for all meaningful images.
  • Resizable text and responsive design for mobile use.

Browser accessibility options

Each browser has different methods for font size, formatting, and screen colour options:

To change the size of the window of the site, on the browser View menu select 'Full screen' or press 'F11'.

Limitations and Alternatives

Despite our best efforts, some content may not yet fully conform to the highest accessibility standards. If you experience any difficulties using our site, please let us know. We will work with you to provide the information or service in an accessible format.

Third-Party Content and Services

Some features and functionality on the website may be provided or hosted by third-party vendors (for example, payment processors, address lookup, analytics tools, or embedded components). While we aim to choose partners who uphold accessibility best practices, we cannot guarantee full compliance on content or platforms outside of our direct control.

If you experience accessibility issues with any third-party service used on our site, please contact us. We will do our best to assist you or provide accessible alternatives, and we will raise the issue with the third-party provider if appropriate.

Feedback and Contact Information

We welcome your feedback on the accessibility of the Gift Card website. If you encounter any issues or have suggestions for improvement, you can contact us by email at dpo@voucherexpress.net or call our helpline on 0371 200 0640.

We endeavour to answer all queries within 24 hours (during normal office hours). Our telephone lines are open Monday to Friday, 09:00 – 17:00 and Saturdays 09:00 – 12:00.

Enforcement Procedure

If you are not satisfied with our response, you can contact the Equality Advisory and Support Service (EASS) for further guidance:
Website: https://www.equalityadvisoryservice.com